Version August 2026

Terms and conditions

Welcome to Vuurdraak. With attention, personal guidance and a holistic approach, Vuurdraak supports clients in the areas of relaxation, wellbeing, vitality and personal development.

These terms and conditions describe the agreements and responsibilities that apply when you use the services of Vuurdraak.

1. General

•These terms and conditions apply to all treatments, sessions, coaching, wellness activities, workshops, corporate sessions and other services of Vuurdraak.
•By making an appointment or using the services of Vuurdraak, the client declares that they have taken note of these terms and conditions and agree to them.
•Vuurdraak strives for professional, safe, respectful and careful service, with attention to the personal situation and wishes of the client.

2. Services

Vuurdraak offers various forms of complementary guidance, wellness and relaxation, including:

•Cupping and fire cupping
•Phonophoresis
•Sound therapy
•Wellness and relaxation sessions
•Shiatsu / massage chair sessions
•Foot baths
•Multi Wave Oscillator sessions
•Coaching and lifestyle advice
•Personal training and martial arts
•Group sessions and workshops
•Corporate sessions focused on vitality, relaxation and wellbeing

The content of a session is tailored to the chosen treatment and may, where appropriate, be adjusted in consultation with the client.

Vuurdraak reserves the right to refuse, adjust or end a treatment early when, in the judgement of Vuurdraak, this is necessary for the safety or wellbeing of the client.

3. Complementary service

•The services of Vuurdraak are complementary, supportive and/or wellness-oriented in nature.
•The services of Vuurdraak are not a substitute for regular medical care.
•Vuurdraak does not make medical diagnoses and does not prescribe medication.
•Information provided during a treatment or conversation, or via the communication channels of Vuurdraak, is not intended as a substitute for medical examination, medical advice or treatment by a physician.
•In the case of medical complaints, persistent complaints or doubt about one’s own health, it is advised to contact a GP or treating physician.
•Stopping, adjusting or replacing a regular medical treatment should never happen solely on the basis of information from Vuurdraak.

4. CAT — professional association

•Vuurdraak is affiliated with the Collectief Alternatieve Therapeuten (CAT).
•Vuurdraak works within the applicable professional, quality and conduct rules of CAT and the applicable professional guidelines.
•Vuurdraak respects the autonomy, dignity, privacy and freedom of choice of every client.
•Vuurdraak works within the limits of its expertise and refers on to regular care where there is reason to do so.

5. GAT — complaints and disputes scheme

•As a CAT therapist, Vuurdraak falls under GAT-Wkkgz complaints law and GAT disciplinary law at the Geschilleninstantie Alternatieve Therapeuten (GAT).
•If a client is not satisfied with a treatment or service, they are asked to discuss this with Vuurdraak in the first instance.
•Vuurdraak will make every effort to resolve the complaint carefully and by mutual agreement.
•If the complaint cannot be resolved satisfactorily, the client may make use of the applicable complaints and disputes procedure of GAT.
•The current regulations and procedures of GAT are leading for the handling of complaints and disputes.

6. Intake and duty to inform

•An intake may take place before a first treatment.
•The client is responsible for providing, fully and truthfully, information that may be relevant to the treatment.
•The client must inform Vuurdraak in advance about circumstances that may affect the safe delivery of the treatment.
•This includes, among other things, pregnancy, medication use, medical treatments, recent surgery, injuries or other relevant circumstances.
•Where Vuurdraak considers that a treatment cannot responsibly be carried out, it may refuse, adjust or end the treatment.
•Deliberately withholding relevant information is at the expense and risk of the client.

7. Own responsibility

•Participation in treatments, wellness sessions, coaching, workshops and other activities of Vuurdraak takes place at your own responsibility.
•The client remains responsible for their own health and for following the advice of physicians and other healthcare professionals.
•Vuurdraak cannot guarantee a specific result or therapeutic effect.
•The experience of and response to a treatment can differ from person to person.

8. Appointments and cancellation

•An appointment can be made by telephone, email, WhatsApp, online or in another way offered by Vuurdraak.
•After confirmation, the agreed time is reserved exclusively for the client.
•An appointment can be cancelled or rescheduled free of charge up to 24 hours before the scheduled treatment.
•In the event of cancellation within 24 hours before the scheduled treatment, the full amount of the reserved treatment remains payable.
•If a client does not attend an appointment without notifying in time, the full amount likewise remains payable.
•In exceptional circumstances, Vuurdraak may decide at its own discretion to waive the cancellation costs in whole or in part.
•If Vuurdraak has to cancel an appointment itself, a new appointment will be scheduled as soon as possible in consultation.

9. Rates and payment

•The rates of Vuurdraak may differ per treatment, session, activity and chosen form of service.
•For some services a rate for a single treatment applies. For other services, for example a multi-session card, package or combination offer is available.
•Current rates are made known to the client before an appointment is made and/or are stated on the Vuurdraak website.
•The rate agreed for the relevant treatment is payable.
•A multi-session card or package is paid for in advance. The period of validity and any conditions are made known at purchase.
•Payment for a single treatment takes place after the treatment, unless agreed otherwise in advance.
•Payment is preferably made by debit card. If card payment is not possible, payment can be made in cash.
•For corporate assignments, workshops, company sessions and group activities, invoicing is possible.
•In the event of cancellation within 24 hours or non-attendance, the full rate applicable to that appointment remains payable.

10. Safety and contra-indications

•Not every treatment is suitable for every client.
•Vuurdraak may refuse, adjust or end a treatment where, in its judgement, there is insufficient certainty about safe delivery.
•The client must follow the instructions and safety guidance of Vuurdraak during a treatment.
•In case of doubt about the suitability of a treatment, it is advised to consult a GP or other qualified healthcare professional beforehand.
•Equipment, materials and treatment methods are applied carefully and in accordance with the applicable safety regulations.

11. Liability

•Vuurdraak carries out its work carefully and to the best of its ability.
•Vuurdraak is not liable for damage arising because the client has provided incorrect or incomplete information, or has withheld information.
•Vuurdraak is not liable for damage arising because the client does not follow safety instructions or reasonable directions.
•To the extent permitted by law, Vuurdraak is not liable for indirect damage, consequential damage or lost income.
•To the extent permitted by law, the liability of Vuurdraak is limited to the amount charged for the relevant service, unless the applicable insurance pays out a higher amount in that case.
•Nothing in this article limits statutory liability that may not be excluded or limited.

12. Privacy and confidentiality

•Vuurdraak treats personal information of clients confidentially.
•Personal data is processed in accordance with applicable privacy legislation.
•For the way in which Vuurdraak handles personal data, please see the separate Privacy Statement of Vuurdraak.
•Client information is only shared with third parties where there is a legal basis for doing so, where it is necessary for the service, or where the client has given permission.

13. Property

•Vuurdraak is not liable for loss, theft or damage to clients’ personal property, unless there is demonstrable negligence on the part of Vuurdraak.
•Clients are advised not to leave valuables unattended.

14. Force majeure

•Vuurdraak is not obliged to fulfil an obligation where it is prevented from doing so by circumstances that are not reasonably attributable to it.
•Force majeure may include: illness, accident, technical faults, power failure, extreme weather conditions, government measures and other unforeseen circumstances.
•In the event of force majeure, a new appointment will be scheduled in consultation where possible.

15. Changes to the terms and conditions

•Vuurdraak reserves the right to amend these terms and conditions.
•The most current version is made available via the Vuurdraak website.
•Changes are not applied contrary to mandatory law.

16. Applicable law

•Dutch law applies to all agreements between Vuurdraak and the client.
•The parties will first try to resolve any disputes by mutual agreement.
•For complaints and disputes falling under the applicable CAT/GAT scheme, the procedure established for that purpose applies.
•For other disputes, the legally competent court has jurisdiction.

17. Final provision

•If one or more provisions of these terms and conditions prove to be void or invalid, the remaining provisions remain fully in force.
•The provision in question will be replaced by a legally valid provision that reflects the original intention as closely as possible.

Vuurdraak

Complementary therapy · Wellness · Relaxation · Coaching

Professional association: Collectief Alternatieve Therapeuten (CAT)
Complaints and disputes scheme: Geschilleninstantie Alternatieve Therapeuten (GAT)

Version: August 2026